No Customer Service
Avoid using Broadway Express at all costs. Literally. Pay more for others, unless you want your belongings to arrive late, damaged, & spend months trying to get them repaired/replaced.
Three days before the last day in the window for our belongings to be delivered on time, I got a call from B'way. Rather than an update about delivery, I was told that they needed move our belongings from one truck to another, but they couldn't do that because they didn't have the key to my car (not required in their instructions). They asked me to FedEx my car key overnight so that they could move things, or threatened to take an additional TWO WEEKS for them to get our goods back!! Essentially held hostage by them, I did as asked. They told me I'd be reimbursed for the FedEx shipping by the driver when he made our delivery.
The truck with our goods finally arrived four days late, driven by a surly and chauvinistic driver named Robert, who said he knew nothing about a reimbursement for a FedEx shipment (I say chauvinistic because he was far more respectful with my husband, while he was dismissive and condescending in conversations with me). When we opened the truck, we noted immediately that the repacking of our belongings had been done haphazardly. One heavy, wooden item was so poorly secured that it almost fell on the head of one of our movers! The B'way Express moving team had decided that one of our bookcases needed to be disassembled. Instead of carefully disassembling the bookcase, which would have involved unscrewing wood planks, the bookcase was ripped apart in such a way that it can never be reassembled and thrown on top of our other items. Several other items were disfigured or crushed. And then we got to my car... For 2500 miles, our bikes rode next to the car, poorly secured, resulting in significant damage to a car door.
We have been attempting to get our household and car back in order. It's been more than four months now since our goods were loaded onto their trailer, and we are still arguing with their insurance agent over how we will be made whole. They haven't even reimbursed us for the cost of FedEx-ing the key to them! So save yourself the trouble, and go with someone else, especially if shipping a car.
Zero respect
Broadway Express Moving And Storage is a US Moving Company based in Effingham, Illinois. Broadway Express Moving And Storage is located at 1901 W Evergreen Ave A, Effingham, IL 62401, USA.
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